Zoostorm recommends Windows.

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Frequently Asked Questions


 

  • General
  • I am turning my computer on for the first time and have no display

    Laptop

    Please try these simple steps:
    • Please check your charger is firmly plugged together, and that it is plugged in to the mains and laptop firmly. Also check the mains socket is turned on.
    • Press and hold the power button down for 2 seconds to ensure the laptop detects the button press.

    Power reset your unit:

    • Remove all connections, remove the battery and press the power button 10 times.
    • Reconnect everything and try again.

    Desktop

    • Please ensure you have followed the manual and connected your monitor to the correct port.
    • If you have an upgraded graphics card installed, these will be horizontal towards the bottom of the system. You may require a DVI to VGA adaptor in some cases.
    • If you have a standard built in graphics card, you need to connect the monitor to the upper vertical blue port by where the USB ports are.
    • Your manual has an illustrated guide on this procedure, in case you need any clarification.
    • Please check all cables are firmly connected in to both the tower unit and the monitor, and that the power leads are connected to the wall and turned on. Please also check the rear of the tower by the power lead, as some units come with a mains isolation switch. Please make sure the ‘I’ is pushed in to the power supply.
    • If your monitor is connected and you still have no display, please try a power reset:
    • Remove all connections and press the power button 10 times.
    • Reconnect everything (ensuring you have the correct monitor port) and try again.
  • How to perform a System Restore – All Operating Systems

    The unit comes with a hard drive based recovery solution. If you need to repair the O/S, please follow the below guide.

    1. Click Start
    2. All Programs
    3. System Tools
    4. System Restore
    5. Wait for the next screen to appear
    6. On the next screen, choose a date 5-10 days before the issue first occurred
    7. Follow the on screen prompts to restore the machine back to the chosen date

     

    When it’s complete, leave the machine to reboot and see if the issue is resolved.

  • I need to download drivers and/ or downgrade manuals for my System

    Please visit the Drivers & Firmware section of the website

  • Common Internet Explorer Issues

    Please visit this guide for answers to common Microsoft product issues - select the Internet Explorer Icon

  • Common Windows Update questions

    Please visit this guide for answers to common Microsoft product issues - select the Windows Update icon

  • Common Microsoft Windows Security Questions

    Please visit this guide for answers to common Microsoft product issues - select the Windows Security icon

  • I am turning my computer on for the first time and have a Windows error, or Windows won’t load
    If you turn the computer on and cannot type a username/password during the initial set-up phase, please follow the below.
    1. Please remove the keyboard and mouse from the computer
    2. Remove the converters from the end of the cables. They will easily unplug
    3. Plug the keyboard and mouse in to the rear USB ports (these are the thin rectangular connections)
    4. Carry on with setup

    If you still cannot use the keyboard and mouse:

    • Please turn the unit off and back on again. This will restart the set-up and allow the keyboard and mouse to be detected.

    After set-up:

    • You can either leave the keyboard and mouse in the USB ports, or reattach the adaptors and move them back to the other ports.
  • I wish to return my unit back to its factory settings

    Windows Vista

    The unit comes with a hard drive based recovery solution. If you need to re-install the O/S, please follow the below guide*
    *Please note: This will remove all files and data on the computer so a backup must be performed before continuing.
    • Keep tapping F8 on boot
    • Choose ‘Repair Your Computer’ from the Windows Advanced Start-up Menu
    • Follow the on screen prompts to log in under your username
    • Click on Command Prompt
    • Type 'restore' without the '
    • Follow the on screen prompts

    Windows 7

    Using Internal Recovery

    The unit comes with a hard drive based recovery solution. If you need to re-install the O/S, please follow the below guide*
    *Please note: This will remove all files and data on the computer so a backup must be performed before continuing.
    •  Keep tapping F8 on boot
    • Choose ‘Repair Your Computer’ from the Windows Advanced Start-up Menu
    • Follow the on screen prompts to log in under your username
    • Click on Reinstall Windows
    • Follow the on screen prompts

    Using External Recovery Media

    • Please insert the CD and turn the unit off.
    • Turn the unit back on and keep tapping the Space Bar
    • Press Enter on ‘Windows Setup EMS Enabled’
    • Leave the machine to load files
    • Read the warning message that appears on screen (basically advising all data will be wiped)
    • Press Y then Enter to confirm
    • Leave the machine alone for 15 minutes while recovery completes.
  • Blue Screen Errors
    If you are getting any Blue Screen Errors, the best option is to trap these errors so you can find the cause of them.
    • To do this, please turn the unit on and keep tapping the F8 key as soon as you turn it on
    • Choose the option of ‘Disable Automatic Restarts on System Failure’ and press Enter
    • When the Blue Screen appears, please make a note of the information on the screen, especially the first number beginning with 0x e.g. 0x0000007E(0x00000000 0x00000000 0x00000000 0x00000000)
    • You can use this first 0x number in Google to find solutions to your problems.
    • If you need to, you can also call the support team with this number so they can check it for you and advice on possible resolutions.
  • I have a strange Antivirus popup, a warning about multiple infections, or a strange program is asking me to buy it
    If you have any strange programs popping up, there are three main things you can try to resolve the issue.
    1. Load in to Safe Mode with Networking and run your antivirus program (keep tapping F8 when turning the unit on to access this mode) to find and remove the program
    2. Google ‘Remove ***’ without the ‘ marks, and where *** is the name of the program
    3. You can also restore your computer back to its factory settings which will remove the infection.
  • I am not having a problem, but would like to know how to perform a certain task in Windows
    If you would like to know how to perform a certain task, the built in Windows Help and Support section will help with any questions you have.
    Simply click:
    • Start
    • Select Help and Support
    • In the Search help section at the top of the page, simply ask Windows a question e.g. How do I write a DVD?
    • Relevant answers will be returned
  • Antivirus/Firewall issues – All Operating Systems
    If you previously have had internet connection, but have installed an Antivirus/Firewall, you will need to try removing or disabling the software to see if this is the cause of you not being able to connect to the internet.
    Likewise, if you have performed a Factory Recovery of the unit and can no longer gain access to the internet, you may have the trial version of Bullguard installed. If you do not complete the trial, it may try to protect you after the trial has expired by blocking network communications.
    If you need to remove your antivirus/firewall product, as an example if you have, Bullguard please follow this procedure (this will vary from manufacturer to manufacturer so please read your antivirus/firewall manual).
    1. Click ‘Start’
    2. Click ‘All Programs’
    3. Click on ‘Bullguard’ (this will have a small yellow folder icon by it)
    4. Click ‘Uninstall’
    5. Follow the on screen prompts to uninstall the software.
    6. When the un-installation is complete, you will need to restart your machine to refresh all the settings.

    Windows XP

    • Right click on My Computer and left click on Manage
    • Wait for the Computer Management screen to appear
    • Left click the option for Device Manager
    • Look in the list for Network Adaptors
    • Expand this section so you can see the option for Realtek RTL8168
    • Right click on this option
    • Left click on Update Driver
    • Choose ‘No, not this time’ when Windows asks you if you would like to search on-line, and then click Next
    • Choose the option to ‘Install from a specific Location’ and click Next
    • Choose the option ‘Don’t search, I will choose the driver to install’ and click Next
    • Select the item in the list for Realtek RTL8168D
    • If you do not have a RTL8168D, choose the standard RTL8168. DO NOT CHOOSE RTL8168B

    When it has completed the installation, you will need to power reset the machine.

    • Remove all connections and press the power button 10 times.
    • Reconnect all the cables and after the machine has loaded, please try accessing the internet/network again.

    Windows Vista & 7

  • I have lost internet connection on my desktop computer

    Usually this is due to the system receiving a windows update which incorrectly updates your network card driver. Please follow the below guide to resolve the issue. If this fails to help, please call your Internet Service Provider for further assistance.

    System Restore – All Operating Systems

    The unit comes with a hard drive based recovery solution. If you need to repair the O/S, please follow the below guide.
    • Click Start > All ProgramsSystem ToolsSystem Restore
    • Wait for the next screen to appear
    • On the next screen, choose a date 5-10 days before the issue first occurred
    • Follow the on screen prompts to restore the machine back to the chosen date
    • When it’s complete, leave the machine to reboot and see if the issue is resolved.
  • I have a notebook computer, but cannot connect wirelessly
    Usually if you cannot connect wirelessly, this is because the wireless option on the unit has been disabled or has not been turned on.
    Depending on the unit you have, these are the three main options to turn the wireless on:

    Freedom 8.9” & 10” Netbook

    • Please enable the wireless by holding the Fn key at the bottom left of the unit, and tapping the F2 key whilst being logged in to Windows.
    • This will then enable the wireless connection on the unit.

    Zoostorm Clevo Notebook

    • These units are identified by 7-8 green lights at the bottom left of the unit by the touchpad, and the manufacturer’s logo of ‘CLEVO’ on the underside.
    • To turn on the wireless on these models, whilst in windows please hold the Fn key and tap F11 once. The third light from the left will illuminate or flash to show the wireless is now enabled, and you may also get a message on screen to advise this.

    Zoostorm VME50 Notebook

    • This unit is identified by White system lights, a white light in the power button, and three symbols lit white to the right of the power button
    • To enable the wireless, please press the middle wireless icon to the right of the power button whilst logged in to windows. These three symbols are touch sensitive. After pressing the button, a grey symbol will appear on screen for ‘WiFi’. Click this and it will turn green to show it is enabled. The wireless is now enabled.
  • I have a notebook computer, but cannot use the hotkeys
    If you cannot use your hotkeys to perform functions like enabling your wireless, webcam, or adjusting the volume or brightness, you may need to reinstall the hotkey driver.

    Zoostorm Clevo Notebook

    • If you have a Clevo chassis (how to identify a Clevo chassis is in the previous section), the best option is to get the latest driver from their website.
    • The drivers can be obtained from the Clevo Website
    • All these units also have a model number on the bottom of the unit in the black sticker e.g. M76T. This is the number you will need to locate in the drop down lists on the website, so you can locate the correct drivers.
    • Do not install the driver CD that came with the system as this will not resolve a problem with the Hotkeys, as the driver installed in the factory is newer than what is on the CD.

    Zoostorm VME50 Notebook

    If you have a VME50 chassis (how to identify a VME50 chassis is in the previous section), the best option is to install the driver from the driver CD that comes with the unit.
  • Windows 8
  • Windows 8 Check Disk for errors

    Here’s how to run Microsoft’s hard disk scanning and repair utility CHKDSK, in Windows 8.

    • Move the cursor to the top right corner of the screen to bring up the charm bar.
    • Click on the power icon, then hold the shift key on the keyboard and at the same time click Restart.
    • Click on Troubleshoot
    • Click on Advanced Options
    • Click on Command Prompt and login.
    • In the Command Prompt, type in ‘chkdsk c: /r’ without the ‘ marks
    • Leave this test to run and see if it gives any errors such as Bad Sectors. The last error (error 50) can be ignored.
    • Repeat this test with this command in ‘chkdsk d: /r’ and again, see if there are any bad sectors at the end. (Roughly 7 lines up from the bottom)
    • After this, please try the unit again to see if the fault is resolved.
    • If any bad sectors appear, please inform us immediately as the test will have failed.
  • Windows 8 Memory Test

    To run Windows Memory Diagnostic, please follow the below.

    • On the start screen, search Memory Diagnostic Tool
    • Press Enter to begin the test
    • When you have the blue screen, please press the F1 key for options
    • Select Extended from the list using the down arrow key
    • Press the Tab key to select Pass Count
    • Change the Pass Count to 20
    • Press F10 to save changes
    Please note: Keep an eye on the unit every hour or so to make sure it does not fail the test

    The test usually takes approximately 1 hour per GB of memory, per pass e.g. 2GB of memory will take 4 hours. Please run the test for 2 complete passes.  If the machine gets stuck at 21%, please do not worry. This is due to this part of the test not being able to update the screen, and this is quite normal.

  • Windows 8 Refresh via Failover

    If you cannot access your Windows 8 Operating System, please follow the below guide to refresh by using the Auto Failover option. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you see the spinning circle on the screen, please turn the unit off by the power. If you have a laptop please remove the battery and disconnect the charger to turn off.
    3. Repeat this twice more
    4. On the fourth time, please leave it to start as normal
    5. This should come up with the Autofailover options. Select Advanced from here
    6. Choose Refresh Windows, follow the on screen prompts and leave to complete
    *Please note: This will remove all user installed programs/drivers from the machine and reset it back to its factory settings. All data should still be intact.
  • Windows 8 Reset via Failover

    If you cannot access your Windows 8 Operating System, please follow the below guide to reset by using the Auto Failover option. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you see the spinning circle on the screen, please turn the unit off by the power. If you have a laptop please remove the battery and disconnect the charger to turn off.
    3. Repeat this twice more
    4. On the fourth time, please leave it to start as normal
    5. This should come up with the Autofailover options. Select Advanced from here
    6. Choose Reinstall Windows, follow the on screen prompts and leave to complete
    *Please note: This will remove all data from the machine and reset it back to its factory settings.
  • Windows 8 Refresh via Login Screen

    If you cannot access your Windows 8 Operating System, please follow the below guide to refresh by using the power option at the Login Screen. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you’re at the login screen, click on the Power Button on screen, hold the left Shift key and click on Restart at the same time.
    3. On the Troubleshooting screen that appears, click on Troubleshoot
    4. Choose Refresh Your PC, follow the on screen prompts and leave to complete.
    *Please note: This will remove all user installed programs/drivers from the machine and reset it back to its factory settings. All data should still be intact
  • Windows 8 Reset via Login Screen

    If you cannot access your Windows 8 Operating System, please follow the below guide to reset by using the power option at the Login Screen. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you’re at the login screen, click on the Power Button on screen, hold the left Shift key and click on Restart at the same time.
    3. On the Troubleshooting screen that appears, click on Troubleshoot
    4. Choose Reset Your PC, follow the on screen prompts and leave to complete. *
    * This will remove all data from the machine and reset it back to its factory settings

     

  • Common Microsoft Windows Questions

    Please visit this guide for answers to common Microsoft product issues - select the Windows icon

  • Common Microsoft Office Questions

    Please visit this guide for answers to common Microsoft product issues - select the Office icon

  • Factory Recovery
    Sometimes either your Windows software or any third party software on the machine may not work as it should.
    There can be many reasons for this, but sometimes it does become necessary to run a recovery on the unit.
    This will help to remove any software that is not performing as it should, and speed up your machine again.
    See the FAQ "I want to return my unit back to its factory settings" under the 'General' Tab
  • Windows 7
  • Using Internal Recovery

    The unit comes with a hard drive based recovery solution. If you need to re-install the O/S, please follow the below guide. This will remove all files and data on the computer so a backup must be performed before continuing.

    1. Keep tapping F8 on boot
    2. Choose ‘Repair Your Computer’ from the Windows Advanced Start-up Menu
    3. Follow the on screen prompts to log in under your username
    4. Click on Reinstall Windows
    5. Follow the on screen prompts
  • Using External Recovery Media
    1. Please insert the CD and turn the unit off.
    2. Turn the unit back on and keep tapping the Space Bar
    3. Press Enter on ‘Windows Setup EMS Enabled’
    4. Leave the machine to load files
    5. Read the warning message that appears on screen (basically advising all data will be wiped)
    6. Press Y then Enter to confirm
    7. Leave the machine alone for 15 minutes while recovery completes.
  • Memory Test – Vista and Windows 7 only
    1. Turn the unit on and keep tapping the Space Bar
    2. Press the Tab Key (above Caps Lock) to select Memory Diagnostic
    3. Press Enter to begin the test
    4. When you have the blue screen, please press the F1 key for options
    5. Select Extended from the list using the down arrow key
    6. Press the Tab key to select Pass Count
    7. Change the Pass Count to two
    8. Press F10 to save changes
    9. Keep an eye on the unit every 5-10 minutes to make sure it does not fail the test
    10. The test usually takes approx 1 hour per GB of memory, per pass e.g. 2GB of memory will take 4 hours.
  • Check Disk – Vista and Windows 7 only
    1. You can also check your hard drive is functioning correctly.
    2. Turn the unit off, and then when you turn it back on again, keep tapping the F8 key.
    3. Select Repair Your Computer and wait for the program to load.
    4. Select your keyboard layout and press Next, then enter your windows username and if you have one, password and press OK.
    5. Click Command Prompt, and type in ‘chkdsk c: /r’ without the ‘ marks and press Enter
    6. Leave this test to run and see if it gives any errors such as Bad Sectors. The last error (error 50) can be ignored.
    7. When this has completed, please run the chkdsk test again but with D: instead of C: e.g. ‘chkdsk d: /r’
    8. Again, leave this test to run and see if it gives any errors such as Bad Sectors. The last error (error 50) can be ignored.
  • I cannot activate my copy of Office Starter 2010
    If you are trying to open your copy of Office Starter 2010, but are prompted to activate using a key, please try the following:
    • Close the screen you are on
    • Click on Start
    • Open Office Starter 2010
    • Click Use
    • Follow the on screen prompts to install Office 2010
    If you do not have a use option, please click:
    • Start
    • All Programs
    • Microsoft Office Starter (English)
    • You can open Word and Excel from here
    The reason you cannot use the key from the side of the machine is that this key is for your operating system Windows 7, and not for Microsoft Office.