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Technical Support


Got a Technical Support Query?

Please check our FAQ’s before logging a technical support request

Phone 0344 800 6183
Technical Support opening times are 9am to 5.45pm, Monday to Friday
Email support@zoostorm.com
We will respond to your email within 4 hours
Log a Support Request Submit the form below
We will respond to your support request within 4 hours
What to expect when you call
What we need from you
What we need from you To assist you with your query we will ask you to provide the SERIAL NUMBER of the system & an electronic proof of purchase
The Serial Number provides us with all the information about the system including the specification, warranty information and where it was purchased.
Diagnostics
Diagnostics We will then ask you to run a DIAGNOSTIC CHECK on the system
In most cases (even if you are an experienced IT user) you will be asked to perform this test as it can give us a good indication of the problem. To save time, we advise you to back-up all your files and photos (anything that you wouldn’t want to lose!) before you give us a call. You might use a USB or external hard drive to do this. Please contact an IT professional if you need guidance.
Warranty
Warranty All faults which are covered within the terms of the warranty will be repaired at no extra cost
If you have a RETURN TO BASE warranty and a fault develops you will have to send the product back to us where it will be repaired before being sent back to you. If you have an ONSITE WARRANTY, an engineer will come to your premises and attempt to repair your system. Please view your warranty document for full details.
Repairs
Repairs Repairs which do not fall within the terms of the warranty are chargeable. All of our systems are sent out in good working order as indicated by the test report.
If you accidentally damage your Zoostorm PC, our repairs department may be able to perform a chargeable repair. You will be liable for the cost of returning the unit to us, and for the cost of the repair. We will not undertake repairs without advising you of the final cost. If you do not wish to undertake the repair, we will return the unit to you.
Log a Technical Support request

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Customer Order No*:

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