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Technical Support Archive

Archive for older systems

Windows XP

Windows XP has a different recovery method based on whether you are using a Desktop or Laptop/Netbook.

For Desktop:

Our desktop Windows XP machines usually come with a Recovery CD. This will be a black CD with white writing labelled: Zoostorm External Recovery Media. Please follow the below instructions.

You have just recovered your machine back to its factory settings. Please follow the on screen prompts to set up your machine for the first time.

 

For Laptop/Netbook:

Our Laptop/Netbook units usually come with a built in recovery software called ‘PCAngel’. You can tell if you are protected by PCAngel as a message will appear on your screen when you are starting the machine. To start PCAngel, please turn the unit on and keep tapping the F10 key.

Windows Vista

The unit comes with a hard drive based recovery solution. If you need to re-install the O/S, please follow the below guide. This will remove all files and data on the computer so a backup must be performed before continuing.

Windows 7

Using Internal Recovery:
The unit comes with a hard drive based recovery solution. If you need to re-install the O/S, please follow the below guide. This will remove all files and data on the computer so a backup must be performed before continuing.

 Using External Recovery Media:

My Machine is unstable, hanging/rebooting or flashes a blue screen

If your machine is not behaving as it should, or you are experiencing any issues with the above, some simple tests can show if this is hardware or a software related issue. These tests are:

Memory Diagnostic Test

Check Disk – Windows XP

Check Disk – Windows Vista/7

Unplug any peripherals and remove any upgrades

Blue screen Errors

System Restore

Restore back to Factory Settings

 

Memory Test – Vista and Windows 7 only

Check Disk – Windows XP

Check Disk – Vista and Windows 7 only

Unplug any peripherals and remove any upgrades

Blue Screen Errors

System Restore – All Operating Systems

The unit comes with a hard drive based recovery solution. If you need to repair the O/S, please follow the below guide.

When it’s complete, leave the machine to reboot and see if the issue is resolved.

Factory Recovery

Sometimes either your Windows software or any third party software on the machine may not work as it should.There can be many reasons for this, but sometimes it does become necessary to run a recovery on the unit.This will help to remove any software that is not performing as it should, and speed up your machine again.

Please use the Factory Recovery options at the top of the page to reinstall Windows.

I have a notebook computer, but cannot connect wirelessly 

Usually if you cannot connect wirelessly, this is because the wireless option on the unit has been disabled or has not been turned on.

Depending on the unit you have, these are the three main options to turn the wireless on.

Freedom 8.9” & 10” Netbook

Please enable the wireless by holding the Fn key at the bottom left of the unit, and tapping the F2 key whilst being logged in to Windows.

This will then enable the wireless connection on the unit.

Zoostorm Clevo Notebook

Zoostorm VME50 Notebook

I have a notebook computer, but cannot use the hotkeys

If you cannot use your hotkeys to perform functions like enabling your wireless, webcam, or adjusting the volume or brightness, you may need to reinstall the hotkey driver.

Zoostorm Clevo Notebook

Zoostorm VME50 Notebook

If you have a VME50 chassis (how to identify a VME50 chassis is in the previous section), the best option is to install the driver from the driver CD that comes with the unit.

I have lost internet connection on my desktop computer

Usually this is due to the system receiving a windows update which incorrectly updates your network card driver. Please follow the below guide to resolve the issue. If this fails to help, please call your Internet Service Provider for further assistance.

Antivirus/Firewall issues – All Operating Systems

1.       Click ‘Start’

2.       Click ‘All Programs’

3.       Click on ‘Bullguard’ (this will have a small yellow folder icon by it)

4.       Click ‘Uninstall’

5.       Follow the on screen prompts to uninstall the software.

6.       When the un-installation is complete, you will need to restart your machine to refresh all the settings.

Windows XP

Windows Vista & 7

I cannot activate my copy of Office Starter 2010

If you are trying to open your copy of Office Starter 2010, but are prompted to activate using a key, please try the below.

If you do not have a use option, please click:

The reason you cannot use the key from the side of the machine is that this key is for your operating system Windows 7, and not for Microsoft Office.

 

I have a strange Antivirus popup, a warning about multiple infections, or a strange program is asking me to buy it

If you have any strange programs popping up, there are three main things you can try to resolve the issue.

  1. Load into Safe Mode with Networking (keep tapping F8 during startup) and run your antivirus program to find and remove the program.
  2. Google ‘Remove ***’ without the ‘ marks, and where *** is the name of the program
  3. You can also restore your computer back to its factory settings which will remove the infection.

 

I am not having a problem, but would like to know how to perform a certain task in Windows

If you would like to know how to perform a certain task, the built in Windows Help and Support section will help with any questions you have.
Simply click: