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Warranty and Repair Services


 

Our aim is always to return your Zoostorm system to working order as soon as possible

Doing this with as little negative impact on you as possible is a real priority for our customer services team. However, we reserve the right to run a set procedure to ensure we fully understand the problem, and take the right action.

A warranty can be called upon, within the life of the warranty, for parts that develop a fault. However, we will need to inspect the original part, still within the PC that has the serial number covered by the warranty.

If you accidentally damage your Zoostorm PC, our repairs department may be able to perform a chargeable repair.

You will be liable for the cost of returning the unit to us, and for the cost of the repair. However, we will not undertake repairs without advising you of the final cost. If you do not wish to undertake the repair, we will return the unit to you.

In the unfortunate incident that you need to call on your warranty, you will be issued with a log number from technical support to lodge your claim. You must start all warranty claims by logging the fault with Technical support.

Before you call

We understand that your computer never develops an issue at a convenient time, and not having it can be very stressful. However, we will need to:

Returns Guide

Download Zoostorm Returns Guide (PDF)