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Windows 8.1 support


 

Meet The New WindowsZoostorm Systems

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  • Windows 8
  • Windows 8 Check Disk for errors

    Here’s how to run Microsoft’s hard disk scanning and repair utility CHKDSK, in Windows 8.

    • Move the cursor to the top right corner of the screen to bring up the charm bar.
    • Click on the power icon, then hold the shift key on the keyboard and at the same time click Restart.
    • Click on Troubleshoot
    • Click on Advanced Options
    • Click on Command Prompt and login.
    • In the Command Prompt, type in ‘chkdsk c: /r’ without the ‘ marks
    • Leave this test to run and see if it gives any errors such as Bad Sectors. The last error (error 50) can be ignored.
    • Repeat this test with this command in ‘chkdsk d: /r’ and again, see if there are any bad sectors at the end. (Roughly 7 lines up from the bottom)
    • After this, please try the unit again to see if the fault is resolved.
    • If any bad sectors appear, please inform us immediately as the test will have failed.
  • Windows 8 Memory Test

    To run Windows Memory Diagnostic, please follow the below.

    • On the start screen, search Memory Diagnostic Tool
    • Press Enter to begin the test
    • When you have the blue screen, please press the F1 key for options
    • Select Extended from the list using the down arrow key
    • Press the Tab key to select Pass Count
    • Change the Pass Count to 20
    • Press F10 to save changes
    Please note: Keep an eye on the unit every hour or so to make sure it does not fail the test

    The test usually takes approximately 1 hour per GB of memory, per pass e.g. 2GB of memory will take 4 hours. Please run the test for 2 complete passes.  If the machine gets stuck at 21%, please do not worry. This is due to this part of the test not being able to update the screen, and this is quite normal.

  • Windows 8 Refresh via Failover

    If you cannot access your Windows 8 Operating System, please follow the below guide to refresh by using the Auto Failover option. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you see the spinning circle on the screen, please turn the unit off by the power. If you have a laptop please remove the battery and disconnect the charger to turn off.
    3. Repeat this twice more
    4. On the fourth time, please leave it to start as normal
    5. This should come up with the Autofailover options. Select Advanced from here
    6. Choose Refresh Windows, follow the on screen prompts and leave to complete
    *Please note: This will remove all user installed programs/drivers from the machine and reset it back to its factory settings. All data should still be intact.
  • Windows 8 Reset via Failover

    If you cannot access your Windows 8 Operating System, please follow the below guide to reset by using the Auto Failover option. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you see the spinning circle on the screen, please turn the unit off by the power. If you have a laptop please remove the battery and disconnect the charger to turn off.
    3. Repeat this twice more
    4. On the fourth time, please leave it to start as normal
    5. This should come up with the Autofailover options. Select Advanced from here
    6. Choose Reinstall Windows, follow the on screen prompts and leave to complete
    *Please note: This will remove all data from the machine and reset it back to its factory settings.
  • Windows 8 Refresh via Login Screen

    If you cannot access your Windows 8 Operating System, please follow the below guide to refresh by using the power option at the Login Screen. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you’re at the login screen, click on the Power Button on screen, hold the left Shift key and click on Restart at the same time.
    3. On the Troubleshooting screen that appears, click on Troubleshoot
    4. Choose Refresh Your PC, follow the on screen prompts and leave to complete.
    *Please note: This will remove all user installed programs/drivers from the machine and reset it back to its factory settings. All data should still be intact
  • Windows 8 Reset via Login Screen

    If you cannot access your Windows 8 Operating System, please follow the below guide to reset by using the power option at the Login Screen. To do this, please follow the below guide:

    1. Turn the unit on
    2. When you’re at the login screen, click on the Power Button on screen, hold the left Shift key and click on Restart at the same time.
    3. On the Troubleshooting screen that appears, click on Troubleshoot
    4. Choose Reset Your PC, follow the on screen prompts and leave to complete. *
    * This will remove all data from the machine and reset it back to its factory settings

     

  • Common Microsoft Windows Questions

    Please visit this guide for answers to common Microsoft product issues - select the Windows icon

  • Common Microsoft Office Questions

    Please visit this guide for answers to common Microsoft product issues - select the Office icon

  • Factory Recovery
    Sometimes either your Windows software or any third party software on the machine may not work as it should.
    There can be many reasons for this, but sometimes it does become necessary to run a recovery on the unit.
    This will help to remove any software that is not performing as it should, and speed up your machine again.
    See the FAQ "I want to return my unit back to its factory settings" under the 'General' Tab