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Warranty & Support

Customer Support Team

Our dedicated customer support team are always just a phone call away to offer our customers advice and support. If you have any questions about how to get the best out of your new hardware, want to talk about upgrade or have a warranty issue (we hope that never happens but it can) we have you covered. 

Customer Service Team

Opening Times

Monday-Friday: 9:00am – 17:15pm
Saturday: Closed
Sunday: Closed
 
 

Customer Support

Customer Services: 01925 847 282
Email: cs@zoostorm.com
 
 
 

Technical Support

 Technical Team: technical@zoostorm.com
 
 
Warranty Options
Collect Repair Return

Collect, Repair & Return Warranty

All Zoostorm systems come with our 1 Year Collect, Repair and Return Warranty as standard. If your system encounters a fault within this period, we will arrange for your PC to be collected, restored and returned back to you in full working order.

For our bespoke customers, we offer a range of flexible warranty options to meet your organisation’s needs:

Warranty Options Descriptions
Collect, Repair and Return Warranty 1,3, 5 Years If you experience a hardware fault within the agreed time period, we endeavour to resolve the issue over the phone. If the unit needs to come in house for repair, we will arrange collection and replace any faulty components within your unit. Once your unit is back to full working order, we will return the unit back to you.
On Site Next Business Day Warranty 1, 3, or 5 Years If you experience a hardware fault within the agreed time period, we endeavour to resolve the issue over the phone. If any hardware needs to be repaired, we will arrange for one of our expertly trained third party engineers to attend onsite. If the unit cannot be repaired onsite, we will arrange for the unit to be taken to our service centre for repair and once repaired the unit will be returned back to you.
Return to Base Warranty 1, 3, or 5 Years In the case of a hardware fault, we will endeavour to resolve the issue over the phone. If the hardware needs to be replaced, you will need to arrange the return and collection of the unit. Once restored back to full working order, we will inform you that the unit is ready to collect.

*All Zoostorm warranties only cover hardware issues and do not cover software issues. If an issue occurs outside of your warranty period, we can provide advice and quotes to restore your PC.*

Experiencing A System Issue?

Collect, Repair & Return Warranty

If for any reason you are experiencing a problem with your system, please
contact us on 01925 847 282 to speak to one of our expert advisors.
Our repair process works like this.

repair process

*All Zoostorm warranties only cover hardware issues and do not cover software issues. If an issue occurs outside of your warranty period, we can provide advice and quotes to restore your PC.*

Report A Hardware Fault