Warranty, Repairs
& Customer Support
Need a little help? Our friendly team is here to help with any questions about your system. From getting the most out of your system to discussing upgrades or resolving a warranty issue, we’re here to help. While we hope you’ll never experience a hardware fault, you can rely on us for expert advice and support whenever you need it.
Warranty, Repairs
& Customer Support
Need a little help? Our friendly support team is only a phone call away. From getting the most out of your system to discussing upgrades or resolving a warranty issue, we’re here to help. While we hope you’ll never experience a hardware fault, you can rely on us for expert advice and support whenever you need it.
Opening Times
Customer Support
Technical Support
Warranty Options
We understand that every customer has different support needs. That’s why Zoostorm offers a range of warranty options, all backed by our 5 Star Service commitment. Whether you need standard coverage or enhanced support, our flexible warranty solutions are designed to keep your systems protected and minimise downtime. * Onsite support is available to Education institutions
Collect, Repair and Return Warranty
1, 3, 5 YearsIf you experience a hardware issue during the warranty period, we'll do our best to get things working again over the phone. If your unit needs to come back to us for repair, we'll arrange collection, replace any faulty components, and thoroughly test it to make sure everything is working as it should. Once the repair is complete, we'll return your unit to you as quickly as possible.
On Site Warranty
1, 3, or 5 YearsIf you experience a hardware issue during the warranty period, we'll do our best to resolve it over the phone. If a repair is needed, we'll arrange for one of our third-party engineers to visit your site. If the issue can't be resolved onsite, we'll organise for your unit to be collected and taken to our service centre for repair. Once it's fully repaired and tested, we'll return it to you as quickly as possible.
Return to Base Warranty
1, 3, or 5 YearsIf you experience a hardware issue during the warranty period, we'll do our best to resolve it over the phone. If the unit needs to be repaired, you'll be responsible for arranging its return to our service centre and collection once the repair is complete. We'll let you know as soon as your unit has been fully repaired, tested, and is ready for collection by your chosen courier.
If you experience any issues with your system, our UK based support team is here to help. Contact us on 01925 847 282 with your serial number ready, and we’ll guide you through our simple step-by-step resolution process.
Find Your System Serial Number
Need technical support, warranty assistance or product registration? Your serial number helps us quickly identify your system and provide the right support.
Simply locate the white barcode label on the rear of your PC and find the code next to “Serial”.
Quick Steps
- Locate the white barcode label on the back of your system.
- Find the line labelled Serial.
- Zoostorm serial numbers will start with either CM (e.g. CM000000-000) or PC (e.g. PC000001-001).
- Make a note of the full serial number.
- Provide this serial number when registering your warranty or contacting support.
